HROA Benchmark 2007/2008

The HROA Benchmark Study was conducted during 2007/2008, collecting data from executed multi-process HRO agreements and invoices for that time period. The purpose of the study was to identify commercial trends and best practices relating to key aspects of the HRO relationship – pricing, scope of services, and service levels. A secondary purpose was to validate the HROA Recommended Practices for Pricing Methodologies and Resource Units and for Service Level Agreement (SLA) Methodologies and Measures, both published in May, 2008 and available on the HROA website (click here).

The results demonstrated the emergence of industry standard practices around both pricing methodology and service levels. HRO buyers and providers may use this information in evaluating existing relationships and in identifying common practices for structuring new agreements. For example, HRO buyers will find information useful to budgeting for the total cost of outsourcing by studying the results of the invoice analysis section. The Service Level sections demonstrate strong adherence to the core aspects of the HROA Recommended Practice on SLAs and provide real life examples of measurements and performance targets actually in use.

The success of outsourcing is built on the ability to provide a standard, repeatable product or service that meets the needs of the client base. The HROA Research & Standards Committee is dedicated to providing industry research and development of practices to foster appropriate standardization and greater success for this industry as a whole.

Click here to download HROA Benchmark Study 2007/2008.