Win and Retain Customers with Service Level Management

Best Practices from BT
Wednesday, February 4 2009

Are you struggling with the ongoing process for managing service level agreements (SLAs), service level objectives (SLOs), and underpinning contracts (UCs)? Are you meeting or exceeding your service commitments? Looking to reduce service costs?

During this webinar Ben Burroughs , Chief Architect - Service Level Management, from BT (British Telecom) will give practical advice for creating a Service Level Management (SLM) centre of excellence (COE) and will explain how the COE enables BT to successfully deliver better services at a lower cost.

Topics that will be covered include:

• Benefits of automating service level agreement management
• Continuous service improvement through better visibility
• Using SLM to improve customer relationships
• Key steps to creating a successful COE
• Automating and consolidating Service Level Reporting
• How Digital Fuel's ServiceFlow software reduces costs and accelerates BT’s time to value

Do not miss the opportunity to understand how BT’s innovative service management approach improves efficiency, reduces costs and increases customer satisfaction.