Convergys, Learning, Award, Brandon Hall

Convergys Wins Learning Excellence Awards

Convergys Corporation (NYSE: CVG), a global leader in customer care, human resources, and billing services, announced it has won two Bronze Brandon Hall Excellence in Learning Awards. This is the fourth consecutive year Brandon Hall has recognized Convergys as one of the leaders in learning strategy and outsourcing.

Convergys received the first award in the Best Learning Team category for the development of its global curriculum. Convergys’ global curriculum is a single global course for identical content areas that is applicable across all countries of operation. The curriculum serves as a platform for all current and future training needs for over 60,000 call center agents reducing the time and costs associated with the traditional practice of rebuilding complete course materials for new projects.

Convergys and one of its learning clients received the second award in the Best Blended Learning Program category. The award-winning Convergys program improves an account managers’ knowledge of the technologies that match actual customer needs. Account managers who went through the training reported a 50 percent increase in knowledge of the technologies, which led to a 20 percent increase in sales.

“We are thrilled that Convergys has been recognized by Brandon Hall as one of the leaders in learning strategy and outsourcing for the fourth consecutive year,” said Marianne Langlois, vice president of Learning Solutions in Convergys' Employee Care business. “By developing innovative learning solutions, Convergys is ensuring that our clients utilize learning initiatives that drive business value. With our learning solutions, our clients gain measurable performance improvements and better return on learning investments at significantly lower costs.”

The Brandon Hall awards, now in its 13th year, recognize the best in learning content, technology, and initiatives from around the world. The winners of the 2007 awards were announced during the Brandon Hall Innovations in Learning Conference in Santa Clara, California.

Convergys helps leading companies align learning with corporate strategy, reduce costs, ensure accountability, and drive breakthrough performance improvements through business process outsourcing. The company provides learning content, technology, and services to employees in more than 70 countries and in nearly 35 languages. Convergys is Outthinking. Outdoing (tm) on behalf of its clients every day.

About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.