IBM, American Airlines, Human Resources, Agreement
IBM signs human resources services agreement with American Airlines
06 Mar 2007 | (News)
IBM has signed a 7 1/2-year business transformation outsourcing (BTO) agreement with American Airlines. Under the agreement, IBM will manage many of the airline's human resource functions.
American Airlines has plans to enhance human resources services for its employees based in the United States and Canada. The airline will make use of IBM's suite of automated services and technologies, integrated with administrative and consulting services from Mercer HR.
IBM will be providing support for standardized human resources processes—including training, recruitment and staffing—along with HR-related information technology and call center support. Collaboration with Mercer—which is contributing health benefit, pension plan, and compensation administration—will provide American Airlines and its employees with a comprehensive package of HR services.
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