Aviva, BPO, Strategy, Shared Services
Aviva's BPO strategy - back to shared services
-
|
- Print |
- Email Page
Aviva, the British insurance company, plans to move nearly 2,900 business process outsourcing (BPO) seats from third-party providers EXL and WNS to Aviva Global Services (AGS). Aviva has already transferred 1,600 employees from a third partner, 24/7 Customer, to AGS.
In doing so, Aviva is cutting down its reliance on BPO partners in favor of building up its own captive BPO center.
Click here to see the full article on Line56
-
|
- Print |
- Email Page
[HROA Essentials] Can a finance (or HR) shared service center really add value?Shared services for Finance and HR add value in terms of delivering better services at a lower cost. However, this value is often marginal in the context of the entire organization, and the real value...12 Jan 2007 | (Thinking Point)
Does Philippine call center success translate to BPO success?I would encourage anyone considering diversifying their offshore strategy or looking to begin offshoring of call center, or BPO to take a closer look at the Philippines.08 Apr 2007 | (Thinking Point)
Hackett: HRO Today, 'A Business Case for Shared Services'The Hackett Group recently found that properly implemented shared services can reduce HR process costs by up to 80 percent while also boosting satisfaction, productivity, and quality of service.29 Apr 2007 | (Thinking Point)
HR trends in shared services and outsourcing in public sector organizationsToday’s public sector Human Resources (HR) organizations are looking beyond traditional methods and past fixes to improve operations and services. Potential alternative solutions include moving to a...13 Feb 2007 | (Survey)
Alsbridge announces partnership with NelsonHallAlsbridge announces partnership with NelsonHall to assist clients in gaining knowledge on outsourcing and shared service success03 Dec 2006 | (News)
