BPO, Experts
[HROA Essentials] The growing army of internal BPO experts
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On the eve of the 10th anniversary of www.bpo.com, the SBPOA talked with longtime BPO expert Deborah Kops. We discussed the past, present, and future of BPO and shared services. Below is an article extracted from our chat that focused on the growing numbers of BPO experts working within companies.
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