TPI's quarterly outsourcing index report

This is the second quarterly TPI European Outsourcing Index report for 2006. TPI's objective for producing it, together with the accompanying conference call, is to provide greater insight into the global outsourcing marketplace for those who want a balanced and informed view of the market.

To summarize:

The second quarter of 2006 saw much weaker contract volume and value than last quarter, yet the first half is consistent with last year's first half. Shorter contract durations are having a dampening effect on the mega-deal volume. However, we also know that during the past three years, the final quarter, and especially the month of December, boosted overall contract value.

Restructurings are shaping average contract value and impacting service provider market share as never before.

More BPO contracts were signed in the first half of 2006 than in any previous first half. BPO is expanding its reach and repertoire as more companies adopt different processes, Financial Services Operations in particular.

Although the Big Six providers still dominate market share in volume and value, they are being challenged by successes from a greater number of providers in more provider groups. The Indian providers have gained considerable market-share momentum from a small base so far in 2006.

Download the PDF:
TPI's 2Q06 Outsourcing Index Report