[HROA Essentials] The rise of the 'Smart Client'

While much has been written about the failure of business process outsourcing (BPO) initiatives, most of the blame has been laid at the feet of the service provider community, with little discussion around the role clients must play in the implementation of successful outsourcing arrangements.

To see the full article, originally published in Business Trends Quarterly, 4th quarter 2006, download the PDF  Rise of Smart Client

Click here to see the SharedXpertise's Shop Talk interview with Deborah Kops, "Buyers call the shots." (Membership required)

Deborah is Head of Program Planning and Development for SharedXpertise Forums, including the HROA Forums.