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Webinar Series -- SaaS vs BPO: Friends or Foes?
Exploring the differences and similarities between SaaS and BPO for HR
The North America Chapter of the HROA is proud to present a unique webinar series featuring industry expert insights on how SaaS and BPO compare and contrast as enablers of strategic HR transformation. This series brings together service providers, sourcing advisors, industry leaders and subject matter experts in virtual one-hour sessions, debating the various service delivery options HR leaders have to deliver strategic change. Register for each session at the links provided below...plus, see how to join the live conversation on Twitter using #HRTechChat!
Webinar #1: Overview & Strategy
February 13, 11am-12pm ET
During the first webinar we compared SaaS and BPO in light of design considerations, process ownership, security & risk, and deployment approaches. We were joined by experts from ADP, AonHewitt, ISG, and NorthgateArinso, who provided a real-world perspective on how innovative service delivery models can contribute to HR transformation and deliver long-term enterprise value. Learn how you can put technology and process innovation to use in HR
Colin Brennan, SVP of Product Management, Aon Hewitt
Chris Schmidt, Sr. Director of Product Marketing, ADP
Maribeth Sivak, Principal Consultant, Business Advisory Services, ISG
Moderator: Michael Custers, VP of Global Alliances & Strategic Marketing, NorthgateArinso
Webinar #2: Operational Considerations
February 26, 2:30-3:30pm ET
In the second session we further explored how SaaS and BPO are not mutually exclusive, now from an operational perspective. A panel of practitioners and providers discussed how services stay the same or may change in different areas, potential differences in your ongoing delivery team, global design considerations, and modifications to the governance model.
Jill Goldstein, Global Offering Lead, Talent and HR BPO, Accenture
Jamie McGovern, Partner - Human Capital Management, Global Business Services, IBM US
Susan Laskey-Myers, SVP HR Solutions & Service Delivery, Thomson Reuters
Moderator: Brenda Sural, Director HR Service Delivery, Kraft Foods
Webinar #3: Implementation
March 12, 11am-12pm ET
With SaaS being all the rage, the final session looks at how organizations prepare themselves for implementation. What is similar to traditional technology deployments and what differs? Industry leaders share best practices as they discuss change management, the role of the business and internal IT, the powers and limitations of configurations, and building a SaaS solution to maximize your ROI. They additionally share what needs to be done post go-live to ensure your solution is not an event but continues to evolve including how to best manage the upgrade process, using case studies to highlight what has gone well and areas for improvement.
Frederic Lequient, Group Vice President, Consulting, Oracle/Taleo
Scott Mahoney, Managing Director, Seertech Solutions Americas
Sona Manzo, Strategic Partnership Practice, Futurestep
Moderator: Ken Tress, Senior Director, Oracle
Live Conversation on #HRTechChat…
Attendees and anyone else were invited to participate in a parallel conversation on Twitter using hash tag #HRTechChat during the live webinars. We welcome your expansion of the discussion and thought leadership contribution!